Your claim will need to be supported with facts, and your lawyer will step in and be the only source of communication between you and the insurance companies. If the police were called at the time of the accident, then there will be a report showing all of the parties involved and an overall summary of what happened. Your lawyer will also spend some time gathering more information and details, and speaking with some of the witnesses of the accident. You will then be directed to a medical office specializing in injury recovery. Once you have received a medical evaluation, you will get an offer from the insurance company once all the damages are evaluated.